• We are looking for Call Centre Executives based in Navi Mumbai for Domestic Process.
• Min Qualification HSC Pass / Graduation.
• Fixed day shift (9.00am to 6.00pm)
• Attractive Salary, With PF and ESIC Benefits.
• Location: Turbhe Navi Mumbai.

• We are looking for Call Centre Team Leaders based in Navi Mumbai for Domestic Process.
• Minimum 1/2 years BPO experience is required.
• Salary : Negotiable

Job Description: 

• Managing a sales teams activities.
• Ensuring a sales teams productivity.
• Ensuring proper follow-ups & client on-boarding quality.
• Assisting in the implementation of our marketing strategies.
• Mentoring, training & guiding the sales team.
• Giving feedback on customer behaviours and response to our products & services to the management.
• Team building activities.

Qualification Skills:

• Any Graduate
• Must have a leadership qualities. Must be a motivated individual.
• Must Must be well spoken and have good communication skills in English and Hindi
• Must have strong persuasion skills.
• Must be motivated
• Must have a basic understanding of stock market concepts.
• Looking for Immediate Joiners

• We are looking for Call Centre Quality Analyst based in Navi Mumbai for Domestic Process.
• Minimum 1/2 years BPO experience is required.
• Salary : Negotiable

Job Description: 

• Should be able to Audit calls , emails chats etc.
• To conduct regular Feedback sessions for Agents.
• To conduct calibration sessions with operations and training team.
• Generating daily,weekly monthly Quality Reports.
• Should have knowledge of 7 tools of quality.
• Assistance for continual improvement
• Providing training to agents on quality parameters,KRA’s and expectations.

Qualification Skills:

• Any Graduate
• Process for reputed BPO companies, Knowledge on Banking Sales would be an Added Advantage / Preferable
• The candidate must be fluent in English and Hindi
• The candidate must have thorough understanding of Quality process, tools and scoring methodology
• The candidate should be well versed with Quality parameters and provide Training Need analysis
• The candidate should be able to independently improve the Quality performance
• The candidate must be good in PPT and Excel
• Looking for Immediate Joiners

• We are looking for Call Centre Process Trainer based in Navi Mumbai for Domestic Process.
• Minimum Qualification HSC Pass / Graduation.
• Minimum 1/2 years BPO experience is required.
• Salary : Negotiable

• We are looking for Call Centre IT Support Manager  based in Navi Mumbai for Domestic Process.
• VC Dailer & Linux Setup
• Tech Info 4+ Experienced is required.
• Department Information Technology
• Salary : Negotiable

Job Description:

• IT Support Manager Job Purpose
• Supervises information technology (IT) support staff; oversees computer system and software maintenance and repair; assists with computer equipment purchasing and installation; and maintains networks and connectivity for users.
• IT Support Manager Job Duties
• Coordinates training and orientation for new technology users and helps them become familiar with equipment and networks
• Ensures all users benefit from effective technology and efficient Internet access, and continually assesses needs and requirements
• Organises support, troubleshooting, and repair for IT equipment and networks
• Monitors online security for users and networks and takes appropriate steps to address security breaches if necessary
• Establishes relationships with technology and component vendors
• Oversees IT support department staff, including education, training, and call centre specialists.
• Advises human resources colleagues on staffing needs and participates in the hiring and training process
• Manages departmental budget and tracks spending on equipment and staff
• Develops and maintains emergency plans to address equipment, power, or security failure to ensure preservation of technology and data
• Has a thorough understanding of available technology and researches to learn about innovative solutions and new releases
• Attends and presents at trade shows and technology showcases to remains up-to-date regarding new developments
• Offers specialised expertise in IT demands for a particular industry, such as education, finance, or manufacturing
• Should have experience into VC Dailer and Linux setup

Qualification Skills:

• Bachelor’s Degree in Computer Science or a Related Field,
• Experience with Computers and Networks, Leadership, Management, Staffing
• Written and Verbal Communication, Interpersonal Communication
• Problem Solving, Decision Making, Critical Thinking, Teamwork, Attention to Detail, Working Under Pressure, Ability to Meet Goals