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BPO Executives
BPO Team Leader
BPO Quality Analyst
BPO Process Trainer
BPO IT Support Manager
BPO Executives
- We are looking for Call Centre Executives based in Navi Mumbai for Domestic Process.
- Min Qualification HSC Pass / Graduation.
- Fixed day shift (9.00am to 6.00pm)
- Attractive Salary, With PF and ESIC Benefits.
- Location: Turbhe Navi Mumbai.
BPO Team Leader
- We are looking for Call Centre Team Leaders based in Navi Mumbai for Domestic Process.
- Minimum 1/2 years BPO experience is required.
- Salary : Negotiable
Job Description:Ā
- Managing a sales teams activities.
- Ensuring a sales teams productivity.
- Ensuring proper follow-ups & client on-boarding quality.
- Assisting in the implementation of our marketing strategies.
- Mentoring, training & guiding the sales team.
- Giving feedback on customer behaviours and response to our products & services to the management.
- Team building activities.
Qualification Skills:
- Any Graduate
- Must have a leadership qualities. Must be a motivated individual.
- Must Must be well spoken and have good communication skills in English and Hindi
- Must have strong persuasion skills.
- Must be motivated
- Must have a basic understanding of stock market concepts.
- Looking for Immediate Joiners
BPO Quality Analyst
- We are looking for Call Centre Quality Analyst based in Navi Mumbai for Domestic Process.
- Minimum 1/2 years BPO experience is required.
- Salary : Negotiable
Job Description:Ā
- Should be able to Audit calls , emails chats etc.
- To conduct regular Feedback sessions for Agents.
- To conduct calibration sessions with operations and training team.
- Generating daily,weekly monthly Quality Reports.
- Should have knowledge of 7 tools of quality.
- Assistance for continual improvement
- Providing training to agents on quality parameters,KRA’s and expectations.
Qualification Skills:
- Any Graduate
- Process for reputed BPO companies, Knowledge on Banking Sales would be an Added Advantage / Preferable
- The candidate must be fluent in English and Hindi
- The candidate must have thorough understanding of Quality process, tools and scoring methodology
- The candidate should be well versed with Quality parameters and provide Training Need analysis
- The candidate should be able to independently improve the Quality performance
- The candidate must be good in PPT and Excel
- Looking for Immediate Joiners
BPO Process Trainer
- We are looking for Call Centre Process Trainer based in Navi Mumbai for Domestic Process.
- Minimum Qualification HSC Pass / Graduation.
- Minimum 1/2 years BPO experience is required.
- Salary : Negotiable
BPO IT Support Manager
- We are looking for Call Centre IT Support ManagerĀ based in Navi Mumbai for Domestic Process.
- VC Dailer & Linux Setup
- Tech Info 4+ Experienced is required.
- Department Information Technology
- Salary : Negotiable
Job Description:
- IT Support Manager Job Purpose
- Supervises information technology (IT) support staff; oversees computer system and software maintenance and repair; assists with computer equipment purchasing and installation; and maintains networks and connectivity for users.
- IT Support Manager Job Duties
- Coordinates training and orientation for new technology users and helps them become familiar with equipment and networks
- Ensures all users benefit from effective technology and efficient Internet access, and continually assesses needs and requirements
- Organises support, troubleshooting, and repair for IT equipment and networks
- Monitors online security for users and networks and takes appropriate steps to address security breaches if necessary
- Establishes relationships with technology and component vendors
- Oversees IT support department staff, including education, training, and call centre specialists.
- Advises human resources colleagues on staffing needs and participates in the hiring and training process
- Manages departmental budget and tracks spending on equipment and staff
- Develops and maintains emergency plans to address equipment, power, or security failure to ensure preservation of technology and data
- Has a thorough understanding of available technology and researches to learn about innovative solutions and new releases
- Attends and presents at trade shows and technology showcases to remains up-to-date regarding new developments
- Offers specialised expertise in IT demands for a particular industry, such as education, finance, or manufacturing
- Should have experience into VC Dailer and Linux setup
Qualification Skills:
- Bachelorās Degree in Computer Science or a Related Field,
- Experience with Computers and Networks, Leadership, Management, Staffing
- Written and Verbal Communication, Interpersonal Communication
- Problem Solving, Decision Making, Critical Thinking, Teamwork, Attention to Detail, Working Under Pressure, Ability to Meet Goals
If you are looking for a job and fulfill our minimum requirements then can apply for the job.
Note:
- All fields are mandatory
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